Shipping policy

We're just as excited for your order to arrive as you are.

Below is everything you need to know about processing, shipping, and delivery.

Where We Ship

At this time, Kween Kingdom ships within the United States, including Alaska, Hawaii, and Puerto Rico.

Unfortunately, we are currently unable to ship to P.O. Boxes, APO addresses, or international destinations.

Please note that orders shipping to Alaska, Hawaii, and Puerto Rico may require additional transit time.

Order Processing

Most orders are processed within 1–2 business days.

During new product launches, holiday periods, promotions, or high-volume sales events, processing times may extend to 3 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note that shipping timelines begin once your package has been handed to the carrier and do not include processing time.

Shipping Options

Estimated delivery times are as follows:

Standard Shipping
6–8 Business Days

Two-Day Shipping
2 Business Days

Overnight Shipping
1 Business Day

Delivery estimates are not guaranteed and may vary depending on carrier operations, weather events, holidays, and destination.

Alaska, Hawaii, and Puerto Rico may require additional transit time regardless of shipping method selected.

Tracking Your Order

Once your order has been processed, you'll receive a shipping confirmation email with tracking information.

Tracking notifications are generated when your shipping label is created, which means tracking updates may take up to 48 hours to appear in the carrier's system.

If your tracking page hasn't updated right away, don't panic. Your package is likely making its way through a sorting facility and should update shortly.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is outside of our control.

Kween Kingdom is not responsible for lost, stolen, delayed, or misdelivered packages.

If you experience a delivery issue, we recommend contacting the shipping carrier directly, as they will have the most up-to-date information regarding your package.

Weather, carrier delays, peak shipping periods, and other circumstances beyond our control may occasionally impact delivery timelines.

Shipping Address Accuracy

Please double-check your shipping information before placing your order.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Kween Kingdom is not responsible for orders shipped to incorrectly entered addresses or packages delivered to locations where they are subsequently lost or stolen.

If you're concerned about package security, consider shipping to a workplace, trusted family member, or another location where someone can receive the delivery on your behalf.

Freight Forwarders

We do not currently offer international shipping.

Customers who choose to use a freight forwarding service do so at their own risk.

Orders shipped to a freight forwarder are not eligible for return, exchange, replacement, or reimbursement for damage, loss, or delivery issues that occur after delivery to the forwarding facility.

Questions?

If you have any questions about your shipment, please contact us at: w@kweenkingdom.com

We'll do our best to help.