Refund policy
A Few Ground Rules
Sale items, limited-edition drops, and anything marked Final Sale cannot be returned or exchanged.
Once they're gone, they're gone.
Not Quite Your Thing?
We get it. Sometimes a fragrance isn't your fragrance.
If you'd like to return an item, email us at w@kweenkingdom.com within 30 days of receiving your order. We'll send you a Return Authorization Number (RA#) along with instructions for sending it back.
To be eligible for a return, products must be:
- Unused
- Unopened
- In their original packaging
- In resellable condition
Once your RA# has been issued, you'll have 14 days to ship your item back to us.
A Note About Fragrance
Because scent is personal and product integrity matters, we cannot accept returns on candles, fragrances, or other products that have been opened, tested, burned, sprayed, or otherwise used.
If we've learned anything, it's that "I only lit it once" usually means it's no longer new.
Return Shipping
Customers are responsible for return shipping costs, as well as any applicable duties, taxes, or customs fees.
Original shipping charges are non-refundable unless we've made a mistake with your order.
We recommend using a trackable shipping service, just so everyone's protected.
Refunds
Once your return arrives, we'll inspect it and send you an email with an update.
Approved refunds will be issued to your original payment method within 10 business days. Depending on your bank or credit card provider, it may take a few additional days for the refund to appear in your account.
Exchanges
Need a replacement instead?
Reach out to us at w@kweenkingdom.com and we'll do our best to help, subject to product availability.
Damaged or Incorrect Orders
If something arrives damaged or if we sent the wrong item, let us know within 7 days of delivery.
Email w@kweenkingdom.com with your order number and a few photos, and we'll make it right.
The Fine Print
We reserve the right to refuse returns that don't meet the guidelines above.
Items returned in used, damaged, or unsellable condition may be sent back to the customer and will not be eligible for a refund.